Emma Boulton

Helping researchers do their best work. How Research Ops can help.


Helping researchers do their best work. How Research Ops can help.

Last year the Research Ops Slack community (@TeamReOps) undertook a global adventure with the #WhatIsResearchOps project culminating in the Research Ops Framework. As the definition and framework has been shared at conferences and meet ups, we’ve been asked a lot of questions such as, ‘how does this work in practice?’ and ‘how do I get started?’. In short, we’ve realised that it depends. You first need to understand what’s important to User Researchers.

In her talk, Emma will introduce you to the Eight Pillars – the broad areas that User Researchers care about. By understanding these pillars, you can start to think about how to operationalise research in your organisation and help researchers do their best work.

About Emma

Emma Boulton is a Design / User Research Leader based near Cardiff. Now working as a freelance consultant, she previously led research at Monotype and in the BBC’s Audience Research team. She was a co-founder of the boutique design studio, Mark Boulton Design and there ran User Research projects for global clients such as Al Jazeera, CERN and Global Witness. As the commissioning editor of popular indie publisher, Five Simple Steps, she was instrumental in amplifying many new voices in the industry. Since last year, she has been an admin, organiser and spokesperson for the burgeoning Research Ops community. Emma also writes and speaks and you can often find her sharing her thoughts on Twitter @emmaboulton